At Pet Fiction, our custom portraits and products are uniquely crafted to capture the special bond between you and your pet. Below, you’ll find details on our returns and refund policies to ensure clarity and satisfaction.

Cancellations

Due to the custom nature of our products, we begin work on each order promptly after it is placed.

Cancellation Window:

You must email support@petfiction.com within 2 hours of placing your order to request a cancellation.

Cancellations made within this timeframe will be processed at our discretion.

After 2 Hours:

Cancellations are not guaranteed once work has begun.

If we’re unable to cancel your order, we can offer store credit minus a £15 fee per pet to cover work already started.

Refunds & Returns

As our portraits are custom-made to your specifications, we are unable to offer refunds or accept returns.

Satisfaction Guarantee:

Before printing, we provide artwork previews and allow revisions to ensure you are 100% satisfied with your design.

Damaged or Incorrect Items:

If your item arrives damaged or incorrect, please email support@petfiction.com within 48 hours of receiving your order.

Include a photo of the issue, and we will assist you in receiving a replacement.

Important Notes

Refunds or replacements cannot be processed for issues arising from low-quality photos or submissions that do not adhere to our pet photo guidelines.

It is your responsibility to provide a high-quality photo to achieve the best results.

Special requests (e.g., specific edits to a photo) are subject to our discretion and may not always be accommodated.

We are committed to ensuring you’re delighted with your custom artwork. If you have any concerns, please reach out to us at support@petfiction.com - we’re here to help.